FAQ

I AM HAVING TROUBLE WATCHING LIVE EVENTS OR FULL EVENT REPLAYS – In order to watch live streaming or full replays for your favorite Universal Sports Network events on our website, you must subscribe to a cable, satellite or telco video tier, or package, that includes Universal Sports Network. If you are having technical problems, a complete trouble-shooting guide is available: CLICK HERE

How do I watch the 2014 Boston Marathon?
If your television provider is Cox, DirecTV, Dish Network, Time Warner Cable, Verizon FIOS, Bend Broadband, Brighthouse, GCI,  or Astound / Wave Broadband, you will be able to view the Boston Marathon on television as part of a free preview of Universal Sports Network.  (Universal Sports is not currently available on AT&T U-verse, Comcast, Charter, and Cablevision.)  Visit our channel finder to learn how to tune into Universal Sports.

Due to technical considerations, access to the USN’s live or VOD online streams of the Boston Marathon is limited to authenticated subscribers of Universal Sports via their television providers.  For more information on the Boston Marathon go to www.baa.org.

Why has Universal Sports Network made the transition from free over-the-air “multicast” service to cable, satellite and telco TV providers on a subscription basis?
Universal Sports Network had been offered as a free over-the-air “multicast” service that was distributed as a digital sub-channel of local stations in markets around the country since 2008. Sports content is expensive and in order to sustain our network long term, it is imperative that we switch to the business model of a cable, satellite and telco offering so we can continue to provide the world class programming our fans have been accustomed to.

Where can I find Universal Sports Network?
Universal Sports Network is currently only available on DIRECTV, DISH and several additional providers. We are presently in advanced negotiations with many other cable, satellite and telco television providers throughout the country and expect to confirm additional distribution soon. We will continue to provide the most current distribution information on our website, http://www.IWantUniversalSports.com, and on our Facebook page.

Please make your voice heard by calling 1-800-55-GET-US to speak with your TV provider and demand continued access to Universal Sports Network. You can also follow this link to fill out an online form: I Want Universal Sports.

I have access to NBC Sports Network. Isn’t that the same thing as Universal Sports?
NBC Sports Network is not the same as Universal Sports Network. Rather, NBC Sports Network was previously called Versus and was recently rebranded as NBC Sports Network. To have access to Olympic-related programming such as Alpine World Cup Skiing, cycling, Rugby 7’s and many other sports, you should call 1-800-55-GET-US and go to http://www.IWantUniversalSports.com to demand access to Universal Sports Network from your television provider.

How do I reach Universal Sports?
Have suggestions, feedback or comments about the Network? Contact our Universal Sports Customer Support Line at 818-593-3978 and your call will be directed to the appropriate department. If you need immediate assistance for a live event or account issue, please use the CUSTOMER SERVICE link at the bottom of our site to file a ticket.

Will I still have access to sporting events online at UniversalSports.com?
Viewers who have access to Universal Sports through their television provider will be able to view the events online, in addition to TV, upon entering their TV subscriber information (credentials).

Where is my UniversalSports.com content “library”?
If you were a premium subscriber for any event packages prior to April 1, 2012, your video “library” and its archived contents are no longer available. We apologize for any inconvenience, but we hope you will enjoy our new site and its higher-quality video experience — including the ability to watch highlights on your mobile devices. Going forward, you can identify paid/premium video content with a “lock” icon; once you have purchased access to that related content, the “lock” icon will be removed. This will help to confirm your purchase. Secondarily, we will also be providing full replays for events going forward just as we have in the past; you will be able to find those by navigating through the OUR SPORTS button in the site navigation to the sport your event is related to, and/or through the SEARCH bar above. If you have any additional questions, please feel free to use the CUSTOMER SERVICE link in the footer at the bottom of the site to register your comment/feedback.

How can I ensure that I will have access to Universal Sports Network in 2014?
Please make your voice heard by calling 1-800-55-GET-US to speak with your TV provider, demand access to Universal Sports Network. You can also follow this link to fill out an online form: I Want Universal Sports. Pass the phone number and link along to your friends, family and fellow sports fans to make sure that also they make their voices heard and continue to have access to Universal Sports Network!

CUSTOMER SUPPORT
How do I contact customer support?
Both technical and customer support for Universal Sports can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Support by clicking CUSTOMER SERVICE link in the footer at the bottom of the site.

SITE SUPPORT
Why do I have to login to watch some video?
Premium content, such as live events, require users to login to view the content. You need to login by selecting the SIGN-IN WITH CABLE/SAT PROVIDER button in the site header to determine if your provider has made online authentication available on Universal Sports.

When I receive newsletter, I get a message saying that an error has occurred with the script on this page.
If you are using Outlook Express for your email client the first thing to do is to visit http://windowsupdate.microsoft.com and get any critical updates, service packs, and recommended updates. The next thing to do is make sure you have the most up to date Windows Script. You can download it at Windows Script. There will be two English downloads at the top, make sure you download and install the correct one for your operating system.

ACCOUNT SUPPORT
I cannot sign in:
If you do not have your login name and/or password, please contact your TV provider directly for this information — but you must have Universal Sports Network as part of your subscription package.

GENERAL QUESTIONS

Is my privacy protected on Universal Sports?
Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.

Can I link my site to Universal Sports?
Yes, you are allowed to link to Universal Sports. However, unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that Universal Sports opens in a new frame rather than in a frame on your site.

Can Universal Sports link to my site?
We occasionally form partnerships to link to related sports entity sites. Contact our business development department for more information.

I sent a support request and did not get a response?
While we try to respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the e-mail may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. If you have any questions, comments or concerns about our web site, please contact us below using the CUSTOMER SERVICE link in the footer of the site.

I’d like to see something on Universal Sports that is not on the site, where do I send my input?
We value your input and would like to hear from you! We’ve created a place for you to tell us what you like and don’t like about Universal Sports. Please visit the CUSTOMER SERVICE link in the footer of the site to give us your input. Additionally, we plan to continuously conduct surveys and polls that will be very helpful to us as we continue to make the site a better experience for our fans.

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Having trouble? Request help here. How do I reach Universal Sports?

Have suggestions, feedback or comments about the Network? Contact our Universal Sports Customer Support Line at 1-818-593-3978 and your call will be directed to the appropriate department. A Universal Sports representative will respond to your inquiry. You may also contact us via email, please use the customer service form below to file a ticket.

How do I contact customer support?

Both technical and customer support for UniversalSports.com can be obtained by calling 1-818-593-3978 or via email. Please submit your comments, problems or suggestions directly to Customer Support by using the form below.