Frequently Asked Questions (FAQ)

Does my television service provider carry Universal Sports Network?
Universal Sports is currently available through DIRECTV, DISH Network, Time Warner Cable, Verizon FiOS, and several other providers.  Visit http://universalsports.com/tv-listings/channel-finder/ to find out more information.

 If your provider does not offer Universal Sports, please call 1-800-55-GET-US or complete the form requesting that your provider add Universal Sports to their lineup.

I have NBC Sports Network (NBCSN) as part of my television package. Isn’t that the same thing as Universal Sports?
NBCSN is a different television network from Universal Sports.  Please contact your television provider to find out how to subscribe to Universal Sports, the only year-round Olympic, endurance and action sports network.

 

SITE SUPPORT

I AM HAVING TROUBLE WATCHING LIVE EVENTS OR FULL EVENT REPLAYS ONLINE — To watch the live stream of USN and most events streamed online you must subscribe to Universal Sports Network as part of your television package.  The live stream of the network and any events designated with the “lock” icon require that you sign-in using the credentials supplied by your television service provider (see above).If you are having technical problems, a complete trouble-shooting guide is available: CLICK HERE

Why do I have to login to watch some video?
To watch the live stream of USN and most events streamed online you must subscribe to Universal Sports Network as part of your television package.

Why can’t I sign in?
To Sign In to our site you must enter the login credentials provided by your television provider. If you do not have your login name and/or password, please contact your TV provider directly.

I forgot my username and/or password.  What should I do?
If you forgot your username and/or password, please contact your television service provider.

 

GENERAL QUESTIONS

Is my privacy protected on Universal Sports?
Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.

Can I link my site to Universal Sports?
Yes, you are allowed to link to Universal Sports. However, unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that Universal Sports opens in a new frame rather than in a frame on your site.

Can Universal Sports link to my site?
We occasionally form partnerships to link to related sports entity sites. Contact our business development department for more information.

I’d like to see specific programming on Universal Sports. How do I make a request?
We value your input and would like to hear from you! We’ve created a place for you to tell us what you like and don’t like about Universal Sports. Please visit the CUSTOMER SERVICE link in the footer of the site.

 

CUSTOMER SUPPORT

How do I contact customer support?
All customer support for Universal Sports is provided via email. Please submit your comments, problems or suggestions by clicking CUSTOMER SERVICE link in the footer at the bottom of the site.

I sent a support request and did not get a response.
We try to respond to every support request that comes in through this site. Please check to make sure that you entered the correct email address in the reply-to category. We will not respond to any emails that include foul or abusive language. If you have any questions, comments or concerns about our web site, please contact us below using the CUSTOMER SERVICE link in the footer of the site.