FAQ: Watching Live Events

HOW DO I WATCH LIVE EVENTS OR FULL EVENT REPLAYS?

In order to watch live streaming or full replays for your favorite Universal Sports events online, you must subscribe to a cable, satellite or telco video tier, or package, that includes Universal Sports network; please note that not all TV providers currently offer online authentication, but we are working diligently with all of them to bring this service to you.

We can currently authenticate the following providers on UniversalSports.com: Astound, BendBroadband, Bright House Networks, DIRECTV, DISH, Hawaiian Telcom, Time Warner Cable and WAVE Broadband. To learn more about authentication and how it works, CLICK HERE.

WHAT YOU WILL NEED TO WATCH OUR LIVE EVENTS

We recommend you have the latest version of your favorite browser installed, be sure to update to the latest version of Flash, and do not have pop-up blockers and/or “cookie” blockers active/installed. Your firewall settings, if set too restrictive, can also impact your viewing experience.

Helpful links:

Adobe Flash: http://get.adobe.com/flashplayer/
Chrome: https://www.google.com/intl/en/chrome/browser/
Firefox: http://www.mozilla.org/en-US/firefox/new/
Internet Explorer 10: http://windows.microsoft.com/en-us/internet-explorer/downloads/ie-10/worldwide-languages
Safari: http://www.apple.com/safari/

First, you will need to have your login credentials for the appropriate cable, satellite or telco video provider, and then click the SIGN-IN WITH CABLE/SAT PROVIDER button found in the top right corner of the website, or on the blue-shaded “1:30 Preview” window for the video you wish to watch.

authentication

Once you enter your proper and valid credentials, the site will take a moment to refresh itself to log you in, whereby following you should then see a logo in the top right for your provider; and any video that previously had the “1:30 Preview” window will reload and remove the blue-shared area, allowing you access to view the full video stream. Example with the “Preview” removed:

authentication-video

WHAT IF THAT DOESN’T WORK?

We recommend the following:

1. If you are signed with your provider and step away from the browser for a while, it is possible your credentials have timed out due to inactivity; you should click the “sign out” link in the header next to the logo, close down your browser session, and open a fresh browser session to sign in again

auth-header

2. If you are having trouble loading the login box that includes all the providers so you can select yours when clicking the SIGN-IN WITH CABLE/SAT PROVIDER button (e.g. you click the button and nothing happens) — and have updated to the latest browser and Flash version as recommended above — you should clear your browser cache, cookies and temp files, close your browser, and start a fresh browser session. For good measure, you should also consider rebooting your computer, and/or close out of other programs that could be using up your system’s memory.

Helpful links:

Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582
Firefox: http://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Internet Explorer: http://support.microsoft.com/ph/807
Safari: http://www.apple.com/support/safari/

ANY OTHER SUGGESTIONS?

Browser settings and personal choices on pop-ups, cookies, cache, firewall settings, etc. will cause any website to work differently on any individual personal computer; we would recommend that if Internet Explorer is not working for you, as an example, please try another browser.

I read this page and my problem is still not solved.

Contact our Customer Support Line at 1-818-593-3978 and your call will be directed to the appropriate department. A representative will respond to your inquiry, as appropriate, within three business days.

Having trouble? Request help here. How do I reach Universal Sports?

Have suggestions, feedback or comments about the Network? Contact our Universal Sports Customer Support Line at 1-818-593-3978 and your call will be directed to the appropriate department. A Universal Sports representative will respond to your inquiry, as appropriate, within two business days. If you need immediate assistance for an online streaming subscription, live event or account issue, please use the customer service form below to file a ticket.

How do I contact customer support?

Both technical and customer support for UniversalSports.com can be obtained by calling 1-818-593-3978 or via email. Please submit your comments, problems or suggestions directly to Customer Support by using the form below.